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ORDER

DELIVERY

RETURNS

ORDERS

WHERE IS MY ORDER?
Please note: tracking is only available once the order has been despatched

Please enter your order number:

Your order number will be 17 digits formatted like this: 111-1111111-1111111

**Some orders may be sent in multiple parts, you will receive multiple dispatch emails if your order has been split shipped.

 

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I WANT TO CANCEL/CHANGE MY ORDER

Unfortunately we are unable to cancel or amend orders right now due to the speed we send your items out. Sorry, we know this is not ideal and we are looking into providing this in the future, but for now- please return any items you no longer wish to keep and contact the carrier for any address amendments you would like to make.

DELIVERY

HOW LONG DOES DELIVERY TAKE?
Delivery Option Delivery Times Delivery Costs
UK Saver Delivery 3 – 5 working days £3.99
UK Next Day Next Day delivery if ordered before 10PM £5.99
Choose A Delivery Date* Delivery is on a selected date, you can choose a delivery day of your choice, up to 10 days in advance (excluding next day delivery and bank holidays. Postcode restrictions apply) £8.99
Click & Collect 2 – 3 working days  £3.99
PLT Royalty Delivery* Next Day Delivery if ordered before 10PM £5.99
Standard International 12 working days (Excludes Sat/Sun) £7.99

Please note estimated shipping times include processing time at the warehouse and are calculated from the date the order is placed. You may receive a next day delivery dispatch email as late as 12:30am on

CONTACT FREE DELIVERY

Due to the ongoing issues with COVID-19 the wellbeing of our customers is a top priority and all the necessary precautions are being put in place to ensure the safety of our customers. This includes contact free delivery, for more information please click here. Stay safe!

RETURNS

Your refund should be processed within 14 working days. This includes transit time to the warehouse and processing times with your chosen payment method.for $9.99 (AUS) or $14.99 (NZ). your refund should be processed within 5 working days of you dropping your parcel off. If you choose to organise your own return, this can take up to 60 days to process.

ite Info
UK You can return using any of the carriers listed below. A return should take no longer than 14 working days to be refunded to your account. This includes transit time to the warehouse and processing times with your chosen payment method.
US You can return- for $4 your refund should be processed within 5 working days of you dropping your parcel off. If you choose to organise your own return, this can take up to 60 days to process.
IE
AUS/NZ

 

HOW DO I RETURN FROM EUROPE & HOW LONG DOES A RETURN TAKE?

ACCESS RETURNS PORTAL

 

Quick and easy returns through our Returns Portal! Your refund should be processed within 14 working days of you dropping your parcel off.

  • Simply re-pack the item in its original packaging or in a secure, waterproof package with labels and tags still attached.
  • Print a returns labels on our Returns Portal and drop it off at your local post office.
  • You will receive an email confirmation for tracking and proof of return!
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